PRIVACY

What we collect

Only what a specific action needs. Browsing the site requires nothing from you, and there is no advertising or cross-site tracking anywhere on it.

• Placing an order: your name, email and delivery address, plus what you ordered.
• Posting to the fan portal: the display name you type and the text of your post or reply.
• Your bag: kept in your own browser's local storage and never sent anywhere until you check out.

What we do not collect

We do not run advertising trackers, we do not build profiles across sites, and we do not sell or share anything you give us with third parties for marketing.

Card details are never handled by this site. Payment capture will run through a payment provider, and card numbers will never reach our servers.

Fan portal posts are public

Anything you post to the fan portal is visible to everyone. The display name you choose is shown alongside it. Do not put anything there you would not want read from the stands.

Club staff can hide posts and replies that break the code of conduct. Hidden content leaves the public board but is retained for moderation records.

How long we keep things

Order records are kept for as long as we need them for fulfilment, returns and accounting. Fan portal posts stay until you ask us to remove them or a moderator does.

Your rights

Ask us for a copy of what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to the club office at The Hollow, Hamburg and we will respond within thirty days.

Changes

If this policy changes in a way that affects what we collect or how we use it, the change will be announced on the fan portal before it takes effect.